Frequently Asked Questions
What is ClosetMaid?
ClosetMaid is a well known and established brand in the USA, Australia, Asia and South America. Their main products are steel wire shelving systems that create wardrobe, linen cupboards, pantry's and garage storage systems. As well as innovative and affordable wire shelving solutions, ClosetMaid also produce a whole range of accessories to complement their shelving systems. They have been producing wire shelving in the USA for over forty years, and we are pleased to now be supplying their fantastic systems to consumers in the UK!
I have an area that I would like to turn into a walk in wardrobe/ reach in wardrobe/ linen cupboard/ pantry, can you create a custom design for me using your shelving systems?
Yes, we can create a custom design just for you based on your exact dimensions. A custom design costs nothing, is obligation free and we can make as many changes as you like until you are 100% satisfied with the outcome. If you click here, you will be taken to the custom design page, where you can fill in your details for custom design options. We will then get back to you with a design within 5 working days. If your room is an odd shape, it may be useful for you to sketch a plan of your space or room, and send it in to us with your name as a reference, using any of the contact methods on our contacts page.
Do your items come with installation/ assembly instructions?
Yes, most of our products come with installation/ assembly instructions included. If you are having any problems, or your installation/ assembly instructions seem to have gone missing, please give us a call on 01622 872 006 and speak to one of our members of staff who will do their best to solve your technical queries on the line, or send a copy of the instructions out to you.
I'm not very good with DIY, can you install my shelving system for me?
Yes. If you aren't very handy, or just don't have the time, we have a team of installation people who travel across the country to install the ClosetMaid products. There is an additional fee for installation, but if you would like a quote, call or e-mail us, tell us where you are in the country and whether you are installing a walk in wardrobe/ reach in wardrobe/ pantry/ linen cupboard, and the rough size of the area, and we will send you a quotation. Please note that installation is only available to those people wanting to install ClosetMaid shelving systems.
Do you have everything in stock?
Most items we have in stock and ready to be shipped. In some cases we may have to wait a few days for stock to be replenished in which case we will call or e-mail you to let you know how long this will take.
How will I know when my items will arrive?
Our maximum delivery time is ten working days for UK mainland, 14 working days for Ireland and offshore UK. If you have ordered large items such as a wardrobe system, we will use a carrier, who ask that someone be around to sign for the delivery. Therefore we endeavour to e-mail or call you to let you know when it is ready to be sent out, so you can let us know what day will be best for you! If you have ordered small items that can get sent in the post, we will send these out within ten working days from receipt of order.