| Orders & Returns Policy Change or cancel an order
We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. If you’d like to add products to your order, please place a new order for these items.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 01622 872006 between 9am and 5.00pm, Monday - Friday or email us here. Please be ready to quote your order number and order date.
If your order has already been despatched or delivered, then you’ll need to follow our Returns procedure in the event of any unwanted products.
There are some products which we cannot cancel, refund or exchange. Please see below for more details.
Returns Procedure
Incorrect or Faulty goods
In the event that you receive a faulty or incorrect product please contact customer services so that we can arrange collection and exchange or refund.
You will not be charged for the cost of collection or re-delivery (in the event of an exchange).
Unwanted Products
Returns can be made by sending the item(s) together with your order number, name & address and the reason for the return to the following address:-
Organise My Home
Unit 6 Archers Park
Branbridges Road
East Peckham
Tonbridge
TN12 5HP
You will be responsible for selecting the method of safe return and the cost of sending the item(s) back to us. We cannot be held responsible for items lost or damaged in transit. We would recommend that you purchase appropriate carriage insurance.
Please see below for full details of our refund policy.
Refund Policy
We want you to be happy with your purchase. If you're not, just return the product to us, following the instructions above, and we'll exchange or refund it. Please see below for products excluded from this policy.
Under the Distance Selling Regulations, if you buy online or by ‘phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.
Ordinarily we'll refund the original debit or credit card used to purchase.
Condition of Returns
It's important that returned items are in the best possible condition, so please take reasonable care of them. See terms and conditions here.
Delivery Charges
We'll refund any delivery charges you've paid, provided you return the full order.
Products we're unable to cancel, refund or exchange
Unless faulty or not as described, we cannot refund or offer an exchange on:
- personalised or customised products
- custom designed closet layouts
- goods that have been installed by us
We're unable to accept order cancellations for these products.
This does not affect your statutory rights.
Delivery Information
Standard Delivery
Standard delivery is FREE on all orders over £100 from Organise My Home. It's also free for orders of any value if you opt to collect from our warehouse. This is subject to availability.
Delivery charges for orders of less than £100 will be displayed during the check out process and start at £4.95.
About our delivery service
- All orders will be dispatched within ten working days from receipt of order and payment.
- We deliver most items Monday to Friday, 8am-6pm by carrier. A signature will be required.
- We can normally specify the day of delivery but not the time.
- Saturday deliveries can be arranged but incur a supplement. Contact customer services for details.
- Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.
- We will notify you by e-mail when your order has been dispatched and when you can expect delivery. Please ensure that you provide your correct e-mail address during the checkout process.
- If you are not available to accept the goods on the day of delivery a calling card will be left by the carrier.
- If you do not communicate with the carrier as requested on the card and within the time frame given, the goods may be returned to our warehouse. If this happens we reserve the right to levy a re-delivery charge as appropriate.
Express Delivery
Express delivery is usually available for most of our products. Please check with customer services on 01622 872006 for further information and pricing.
| |
